{"id":2119,"date":"2025-01-30T08:04:45","date_gmt":"2025-01-30T08:04:45","guid":{"rendered":"https:\/\/naturalpondcare.eu\/?page_id=2119"},"modified":"2025-03-21T14:29:06","modified_gmt":"2025-03-21T14:29:06","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/naturalpondcare.eu\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"
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Cancellation Policy & Cancellation Form<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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A. Cancellation Policy<\/h2>\n

Introduction<\/h3>\n

Consumers have the right of withdrawal under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that predominantly are not attributable to their commercial or independent professional activity:<\/p>\n

Right of Withdrawal<\/h3>\n

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gr\u00fcnden diesen Vertrag zu widerrufen. Die Widerrufsfrist betr\u00e4gt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Bef\u00f6rderer ist, die letzte Ware in Besitz genommen haben bzw. hat. Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns (WIR Nordw\u00e4lder GmbH, Harmannstein 38, 3922 Gro\u00dfsch\u00f6nau, \u00d6sterreich, E-Mail: shop@naturalpondcare.eu) mittels einer eindeutigen Erkl\u00e4rung (z. B. ein mit der Post versandter Brief oder E-Mail) \u00fcber Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie k\u00f6nnen daf\u00fcr das beigef\u00fcgte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung \u00fcber die Aus\u00fcbung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.<\/p>\n

Consequences of Withdrawal<\/h3>\n

An unopened or opened shipping box \u2013 but not the breaking\/opening of the inner product packaging for zeolite and microorganisms (!) \u2013 entitles you to return your order upon request and receive a refund for your order.\nYou are only required to compensate for any loss in value of the goods if the loss of value is due to the opening of the product packaging for zeolite and microorganisms or results from handling the goods in a manner not necessary to examine their nature, properties, and functionality.<\/p>\n

You bear the direct costs of returning the goods.<\/p>\n

If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us) without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this repayment. We may withhold the refund until we have received the goods back.\nYou must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.<\/p>\n

Exclusion or Premature Expiration of the Right of Withdrawal<\/h3>\n

The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.\nThe right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to a member state of the European Union and whose sole residence and delivery address at the time of the conclusion of the contract are outside the European Union.<\/p>\n

General Information<\/h3>\n

Please avoid damaging or contaminating the goods. Please return the goods in their original packaging, including all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that the goods are adequately protected against transport damage with suitable packaging.\nPlease do not return the goods to us carriage forward.\nPlease note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.<\/p>\n

B. Withdrawal Form<\/h2>\n

If you wish to withdraw from the contract, please complete this form and return it to us.<\/p>\n

WIR Nordw\u00e4lder GmbH
\nHarmannstein 38
\n3922 Gro\u00dfsch\u00f6nau
\nAustria<\/p>\n

E-Mail: shop@naturalpondcare.eu<\/p>\n

I hereby withdraw from the contract concluded by me for the purchase of the following goods (*) \/ the provision of the following service (*)<\/p>\n

_______________________________________________________<\/p>\n

_______________________________________________________<\/p>\n

Ordered on () ____________ \/ received on () __________________<\/p>\n

________________________________________________________
\nName of the consumer(s)<\/p>\n

________________________________________________________
\nAddress of the consumer(s)<\/p>\n

________________________________________________________
\nSignature of the consumer(s) (only if notified on paper)<\/p>\n

_________________________
\nDate<\/p>\n

(*) Cross out what does not apply<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2119","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/pages\/2119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/comments?post=2119"}],"version-history":[{"count":0,"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/pages\/2119\/revisions"}],"wp:attachment":[{"href":"https:\/\/naturalpondcare.eu\/en\/wp-json\/wp\/v2\/media?parent=2119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}